You're on the job. The phone's ringing. Velvet picks up, books the appointment, and follows up — so you never lose another customer to voicemail. 24/7. A fraction of what a receptionist costs.
Or call us: (512) 501-2788It's not your fault. It's the nature of the job. You can't answer the phone with a wrench in your hand. But every missed call is a job that goes to someone else — and it adds up fast.
Every missed emergency call is $400–$2,000 in lost revenue. And only 5% of after-hours callers will leave a message. The other 95% call your competitor. Velvet fixes that.
No scripts to write. No complicated setup. Velvet handles the phone so you can handle the job.
While you're on a job — under a sink, in a crawl space, wherever — your phone rings. Velvet answers instantly, 24 hours a day, 7 days a week. Your customer never hits voicemail.
Velvet qualifies the lead, answers the caller's questions, and books the appointment directly into your calendar — Housecall Pro, ServiceTitan, Google Calendar, or Jobber. No double entry. No dropped balls.
You get a summary with the customer's details, service needed, and appointment time. Show up. Do what you do best. Velvet handles the rest — including a follow-up text to the customer.
No scripts to write. No AI training. No tech skills needed. Velvet learns your services, your availability, and your service area in minutes.
Every feature is built around one question: does this help the plumber book more jobs and save more time? If it doesn't, it doesn't ship.
Velvet answers burst-pipe calls at 2am on a Sunday. Holiday weekends. Lunch breaks. Every call gets picked up — because the homeowner who can't reach you is already calling someone else.
Velvet books appointments directly into the tools you already use. No double entry. No back-and-forth. The job's on your schedule before you even know about it.
Velvet asks the right questions before you ever call back — service needed, location, urgency, budget. You stop wasting windshield time on dead-end calls and focus on jobs that pay.
After every call, Velvet sends a professional follow-up text and email with the appointment details. Your customers remember you as the plumber who actually followed up. Most don't.
A full-time receptionist runs $35,000–$55,000 a year. Doesn't work nights. Doesn't work weekends. Requires management. And still won't cover the 2am burst-pipe call. Velvet does — at a fraction of the cost.
You should be skeptical. You've probably seen "AI" tools that don't deliver. Here are the answers to the things plumbers ask us most.
Pick a time that works for you. We'll show you exactly how Velvet answers calls, books jobs, and qualifies leads — tailored to your plumbing business.