The terms governing your use of the Velvet platform.
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Velvet ("Company," "we," "us," or "our"). By accessing or using the Velvet platform, website, or any related services (collectively, the "Service"), you agree to be bound by these Terms.
If you are entering into these Terms on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Velvet is an AI-powered receptionist platform designed for plumbing and trade businesses. The Service includes:
Features vary by plan. Current plan details and pricing are available on our website.
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
Velvet offers three subscription plans:
All Velvet subscriptions are billed on an annual basis. By subscribing, you agree to a 12-month commitment. Pricing is billed monthly but the subscription term is annual. Early termination is subject to the provisions in Section 9.
You authorize us to charge your designated payment method on a monthly recurring basis. All fees are quoted in U.S. dollars. You are responsible for all applicable taxes. Late payments may incur a fee of 1.5% per month or the maximum allowed by law, whichever is less.
If you exceed your plan's monthly minute allotment, additional minutes will be billed at the overage rate specified in your service agreement. We will notify you when you approach your minute limit.
We may adjust pricing with 30 days' written notice. Price changes take effect at the start of the next billing cycle following the notice period. If you do not agree to a price change, you may cancel in accordance with Section 9.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:
You retain ownership of all data and content you provide to the Service ("Your Data"), including business information, call configurations, and customer records. We do not claim ownership of Your Data.
You grant us a limited, non-exclusive license to use, process, and store Your Data solely for the purpose of providing and improving the Service. This includes using call data to train and improve our AI models, provided that such data is anonymized and aggregated.
We process Your Data in accordance with our Privacy Policy. You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining any necessary consents from your customers for call recording and data collection.
The Service, including all software, algorithms, designs, text, graphics, logos, and technology, is owned by Velvet and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
The Velvet name, logo, and all related marks are trademarks of Velvet. You may not use our trademarks without prior written consent.
Your subscription begins on the date you activate the Service and continues for an initial term of 12 months ("Initial Term"). After the Initial Term, the subscription automatically renews for successive 12-month periods ("Renewal Terms") unless either party provides written notice of non-renewal at least 30 days before the end of the current term.
Either party may terminate the agreement immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days of receiving written notice.
If you wish to terminate your subscription before the end of the current term, you may do so by providing written notice. Early termination fees may apply as specified in your service agreement.
Upon termination, your access to the Service will cease. We will retain Your Data for 30 days following termination to allow for data export. After that period, we may delete Your Data in accordance with our data retention policies.
We strive to maintain 99.9% uptime for the Service. However, we do not guarantee uninterrupted or error-free operation. Scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by factors beyond our reasonable control, including internet outages, force majeure events, or third-party service failures.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET ALL YOUR REQUIREMENTS OR THAT IT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VELVET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO VELVET IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless Velvet and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.
These Terms are governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising out of or related to these Terms or the Service shall be resolved through binding arbitration administered by the American Arbitration Association in Austin, Texas. Each party waives its right to a jury trial.
For questions about these Terms of Service, please contact us: