Velvet replaces voicemail, hold music, and missed calls with an AI receptionist that answers every call, books appointments, and detects emergencies — in 3 simple steps. Most plumbing businesses are live in under 24 hours.
You keep your existing phone number — nothing changes for your customers. You simply set up call forwarding from your current business line to your unique Velvet number. This works with any phone provider: landline, VoIP (like RingCentral, Vonage, or Ooma), or even your mobile phone.
You have full control over which calls Velvet handles:
Setup takes about 5 minutes. Our onboarding team walks you through the exact forwarding steps for your specific phone provider.
When a homeowner calls your business, Velvet picks up within two rings with a professional, customized greeting: "Thank you for calling [Your Company Name], how can I help you today?"
From there, the AI handles the conversation like a trained plumbing receptionist. Here's what happens on a typical call:
The entire call feels natural and professional. Velvet handles follow-up questions, clarifications, and even small talk. If a caller specifically requests a human, Velvet can transfer the call per your rules.
The moment a call ends, you and your team receive a detailed summary delivered via text message and email. No more listening to 90-second voicemails or calling people back to ask what they need.
Every call summary includes:
Your dispatcher gets everything they need to assign the job to the right technician without a single callback. Your technician arrives informed and prepared.
Plumbing emergencies don't wait for business hours. Velvet is trained to recognize emergency situations and take immediate action — because the difference between a $300 repair and a $15,000 flood restoration can be 30 minutes.
Here's exactly what happens when a homeowner calls about a plumbing emergency:
Velvet identifies the emergency from the caller's description: "Water is spraying everywhere, I think a pipe burst." The AI immediately shifts into emergency protocol — faster questioning, no upselling, no scheduling delays.
Velvet instructs the caller to locate and shut off their main water shut-off valve to stop the flooding. This single instruction can prevent thousands of dollars in additional water damage while your plumber is en route.
Velvet contacts your on-call plumber or emergency dispatch number per your configured rules. The technician receives the caller's name, phone number, address, and a description of the emergency — all before the original call even ends.
Velvet confirms to the caller that help is on the way, provides an estimated response time, and sends the full emergency summary to your team via text and email. Total time from ring to dispatch: under 90 seconds.
Velvet recognizes all major plumbing emergencies: burst pipes, active flooding, sewage backups, gas leaks, slab leaks, water heater failures, and frozen pipe risks. The AI was trained with input from a master plumber to ensure accurate triage. Learn more about Velvet's plumbing-specific features.
Over 41 million people in the United States speak Spanish at home. In markets like Texas, California, Florida, and Arizona, a significant percentage of homeowners prefer to communicate in Spanish when calling for plumbing service. If your phone system can't handle that, you're leaving money on the table.
Velvet detects the caller's preferred language within the first few seconds of the call and responds naturally in English. All qualifying questions, appointment booking, and emergency protocols operate seamlessly in English with professional, conversational tone.
When a caller speaks Spanish, Velvet switches immediately and handles the entire conversation fluently — including plumbing-specific vocabulary, appointment scheduling, and emergency instructions. Call summaries are delivered to your team in English for easy processing.
Bilingual support is included in every Velvet plan at no additional cost. No separate phone lines, no add-on fees, no bilingual hiring requirements.
Set up takes under 24 hours. No contracts, no hardware, no IT team. Start your free trial and see how many calls you've been missing.
Start Your Free TrialQuestions? Call us: (512) 501-2788 or email hello@velvetassistants.com